Privacy Policy

At LuminAge, we believe that trust is the foundation of every purchase. That's why we follow a "Data Minimisation" policy: we only ask for the information strictly necessary to deliver products to you and ensure an excellent shopping experience.

We do not collect sensitive data, political opinions, or superfluous information. We limit ourselves to:

  • Shipping Data: Name, address, and phone number. We only need these to deliver the package to your home and allow the courier to contact you if necessary.

  • Contact Data (Email): We use this to send you order confirmation and the fiscal receipt. If you give us consent, we will also use it for our news and updates.

  • Browsing Data (Meta Pixel): Anonymous data on how you use the site. We use this to understand which products are most popular and to avoid showing you ads for items you're not interested in.

How we use your data for Marketing

We want to be transparent: we use your data to communicate with you, but you are always in control.

📱 SMS Marketing

  • What we do: We only send you messages for flash promotions or urgent updates about your cart.

  • Why: It's the fastest way to notify you of an exclusive discount.

  • Your control: We will never send you an SMS unless you have checked the appropriate box. You can unsubscribe at any time by replying "STOP."

📧 Email Marketing

  • What we do: We send you product usage guides, news, and discounts.

  • Why: To keep you updated on our world.

  • Your control: You will find an unsubscribe link at the bottom of every email. One click and we're out of your inbox.

🎯 Meta Ads (Facebook & Instagram)

  • What we do: We use Meta Pixel to show you personalized ads on social media.

  • Why: Instead of showing you random ads, we prefer to show you what you've already viewed or what might actually be useful to you.

  • Important Note: We do not "see" your private profile. Meta only tells us that an "interested user" has visited the site.

Who do we share your data with?

Only with technical partners without whom we couldn't offer you the service:

  1. The Courier: (e.g., GLS/DHL) only receives data for delivery.

  2. The Payment Gateway: (e.g., Stripe/PayPal) manages your bank details. We never see or save your credit card numbers.

  3. Marketing Platforms: The systems that physically send emails and SMS messages.

Your Rights: You own your data

At any time, you can write to us at our email address to:

  • Find out what data we hold about you.

  • Request the modification or total deletion of all your traces from our systems.

  • Revoke consent for marketing while keeping your account active for purchases.

Security

Our site is protected by SSL encryption (the green padlock in the address bar). Your data travels in encrypted form and is stored on secure servers compliant with European regulations.

Note to the customer: We use these tools not to "control" you, but to offer you a tailor-made service. If you decide that we are no longer for you, we will respect your choice without asking questions.