FAQs

• How can I check if my order was successful?

Once you complete your purchase, you will immediately receive a confirmation email with a summary of the products you chose. If you don't find it, check your "Spam" folder or contact our support team.

 

• Can I add a product to an already confirmed order?

Unfortunately, it is not possible to add items to an order that has already been finalized. We recommend placing a new order or requesting the cancellation of the previous order if it has not yet been shipped. 

 

• What happens if I am not home at the time of delivery?

The courier will attempt a second delivery on the next working day. Alternatively, the package might be left at an authorized collection point near you, where it will remain available for approximately 7 days. 

 

• Do you also ship abroad?

Yes, we ship throughout the European Union. Shipping costs and delivery times vary depending on the destination and will be calculated automatically at checkout.

 

• Can I request an invoice for my purchase?

Certainly. During the payment phase, you will find the "Request Invoice" option. Simply enter your tax details (VAT number or Tax Code and SDI code) and you will receive it in your tax drawer.

 

• What currencies do you accept on the website?

Currently, all payments are processed in Euros (€). If you use a card with a different currency, the exchange rate will be handled directly by your banking institution.

 

•  How can I contact customer service?

We are available from Monday to Friday, from 9:00 AM to 10:00 PM. You can write to us via the live chat on the website, send an email, or contact us on our official social media channels.