Refund Policy

Thank you for shopping at LuminAge. If you are not completely satisfied with your purchase, we are here to help.

Right of Withdrawal

In accordance with current European regulations, you have the right to withdraw from the contract within 14 days of receiving the products, without having to provide any reason.

Conditions for Returns

To be eligible for a return, please ensure that:

  • The product was delivered within the last 14 days.

  • The product is in its original packaging.

  • The product has not been used or damaged.

  • You have proof of purchase (receipt or order confirmation).

Please note: Personalized or sealed products (for hygiene reasons, such as underwear or opened cosmetics) cannot be returned.

Return Procedure

To initiate a return, please follow these steps:

  1. Send an email to our address indicating the order number and the product you wish to return.

  2. You will receive instructions on the address to which you should ship the package.

  3. Ship the item via a courier of your choice.

Shipping costs: Return shipping costs are borne by the customer, unless the product arrived damaged or incorrect due to our fault.

Refunds

Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.

  • Approval: The refund will be processed and automatically credited to your original method of payment within 7-10 business days.

  • Sale items: Only full-priced items may be refunded. Sale items may not be subject to refund (check specific terms during promotions).

Damaged Products

If you receive a defective or damaged product, please contact us immediately at our email address with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.